崗位職責(zé)：通過(guò)電話、微信等方式為客戶提供有效的遠(yuǎn)程解決方案，提高客戶滿意度根據(jù)服務(wù)流程，為客戶提供硬件故障診斷，推薦備件派單等支持當(dāng)遇到復(fù)雜問(wèn)題時(shí)，及時(shí)做升級(jí)反饋按照流程在系統(tǒng)中記錄完整信息和其他團(tuán)隊(duì)成員合作，共同完成部門(mén)目標(biāo)??職位要求?? 大專或以上學(xué)歷 積極主動(dòng)的服務(wù)意識(shí) 普通話標(biāo)準(zhǔn)，良好的表達(dá)和溝通協(xié)調(diào)能力 較強(qiáng)的團(tuán)隊(duì)意識(shí)及抗壓能力 具備良好的英語(yǔ)聽(tīng)說(shuō)能力 有計(jì)算機(jī)基礎(chǔ)能力優(yōu)先 ??Job Responsibilities:?? Provide effective remote solutions to customers through telephone, WeChat and other ways to improve customer satisfaction According to the service process, provided customers with hardware fault diagnosis, recommended spare parts ordering and other support Timely update feedback when complex problems are encountered Record cases in the system according to the process Cooperate with other team members to achieve department objectives ??Job RequirementsCollege degree or aboveProactive and enthusiastic service mindsetStandard Mandarin, good communication and coordination skills, Good team playerGood listening and oral English skillsBasic computer skill is preferred 職能類別：咨詢熱線/呼叫中心客服