Job Description

Major
accountabilities:
1、 General administrative support: takes
care of general administrative tasks and maintains the administrative processes
also in case of absence of the line manager/team members.
2、 Interaction: Informs, advises and
supports the team and associates from outside the team on processes, guidelines
and services that are specific to the department.
3、 Work processes in own area of
responsibility: Supports optimization of current processes and/or introduction
of new or modified processes.
4、 Handling of administrative projects
tasks with clearly defined content and time limitations.
5、 Acts as a team member for administrative
projects and manages the administrative part of special tasks.
6、 Supervisory tasks: Guarantees a smooth
adjustment to the job of new employees in the own area of responsibility.
7、 Takes over supervising for colleagues in
the administrative area (e.g. apprentices, new employees etc.) -Plan and
coordinate administrative procedures and systems and devise ways to streamline
processes.
8、 Reporting of technical complaints /
adverse events / special case scenarios related to Novartis products within 24
hours of receipt -Distribution of marketing samples (where applicable)
Key performance
indicators:
·
Continuous improvement of processes and procedures
-Planning of the office needs